Enhanced Multiple Order Tracking User Flow & Store Operations
Trinitip - New Feature Release
To improve efficiency for the Sales and Operations Service Center teams, we centralized order details within the OMS, reducing reliance on external CRM tools and minimizing context-switching. This streamlined approach has enhanced workflow and increased team productivity across our nationwide operations.
Helping Customers Save Money With Every Purchase
Café Rio - User Experience Redesign
At Café Rio, kiosks are a key part of the cross-platform user experience, both online and in person. I unified and improved offer redemption user flows, improving customer satisfaction and decreasing waiting time at high-traffic locations.
Improved Ordering Navigation to Enhance Product Visibility
Café Rio - User Flow Improvement
The online catering ordering process is a pivotal part of the services offered by Cafe Rio. I re-design and improved the information architecture and user flow usability, increasing product visibility and engagement.
